Refund Policy

At Ali Super Store, we value customer satisfaction and aim to provide quality products and a smooth shopping experience. This Refund Policy outlines the terms under which refunds and exchanges may be offered. Please review this policy carefully before making a purchase.

1. Eligibility for Refunds and Exchanges

We offer refunds and exchanges on eligible non-food items, provided they meet the following conditions:

  • Unused and Undamaged Products: The item must be in its original packaging, unused, and undamaged.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process a refund or exchange.
  • Return Window: Returns and exchanges must be requested within 7 days of the purchase date.

2. Non-Refundable Items

Certain items are not eligible for refunds or exchanges, including:

  • Opened or Used Items: Products that have been opened, used, or are not in their original condition.
  • Personal Care Items: Due to hygiene reasons, personal care items such as toiletries, cosmetics, and health products are non-refundable.
  • Clearance or Sale Items: Items sold at a discount or as part of a clearance sale are considered final sale and cannot be refunded.

3. Requesting a Refund or Exchange

If you believe you are eligible for a refund or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team within 7 days of your purchase to initiate a return or exchange. Provide the order details and a reason for the return.
    • Phone: 0307-9604230
    • Email: info.alisuperstore@gmail.com
  2. Product Inspection: Upon receiving the returned item, our team will inspect it to verify its condition. If it meets the criteria, we will process a refund or exchange.
  3. Approval Notification: Once your refund or exchange is approved, you will receive a confirmation and details of the next steps.

4. Refund Processing

  • Refund Method: Approved refunds will be issued to the original payment method whenever possible.
  • Processing Time: Please allow up to 7–10 business days for the refund to appear, depending on your bank or payment provider.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 24 hours of receiving the product. We will arrange for a replacement or a refund after confirming the issue.

6. Exchange Policy

Exchanges are available for eligible products within 7 days of purchase. If you wish to exchange an item for a different size, color, or style, please contact us to check availability and make arrangements.

7. Contact Information

For any questions or assistance regarding refunds and exchanges, please contact us:

  • Phone: 0307-9604230
  • Email: info.alisuperstore@gmail.com
  • Address: 7/D Tehsil Depalpur, District Okara, Punjab, Pakistan.

Thank you for shopping with Ali Super Store. We are committed to ensuring a positive experience and are here to assist with any questions regarding our refund policy.